• Volvo

Jaffarian Volvo

600 River Street
Haverhill, MA 01832

  • Sales: (888) 656-8726
  • Service: (888) 658-9023
  • Parts: (888) 662-6318
  • Body Shop: (888) 242-2812

Customer Testimonials

Wednesday, October 15, 2014

Great customer service experience at Jaffarian. Louis was extremely helpful and knowledgeable with regard to the vehicles that we test drove. Very easy price negotiation. Very professional dealership. Easy car buying experience.


Tuesday, October 7, 2014

Great experience getting a lease with Josh - he listened to us and our needs and we were in and out of there in no time!


Saturday, October 4, 2014

Everything was really great, thank you for making it is so quick and easy. Everyone was very helpful, salesman & sales manager very nice. Thank you!


Wednesday, October 1, 2014

It was better than expected. I haven't bought a car for a while. The service was excellent and Joshua answer all my question. The test drive was awesome. You felt like you are welcomed their and they are willing to work for you.

Thursday, September 25, 2014

I was looking for a very rare pick up at the end of the model year - only 3 left in all of New England. Jaffarian committed to getting it for me and still gave me an awesome price despite other dealers who wanted to hold out for the max price given the high demand/low stock for these. My salesman was terrific and didn't try to sell me any extras. Ditto the business manager (you know how they try to get you to go for add-ons). Will definitely go back for my next vehicle.

Tuesday, September 23, 2014

With all the issues I have had to deal with, I have never experienced such a pleasurable, understanding, kind and compassionate team as what you have at the Volvo service department. I'm looking for a Volvo XC90 next so I might be stopping by soon in the sales department KNOWING that it will be the best experience ever. Thank you for everything!


Wednesday, September 17, 2014

Overall great experience with this dealership! Good atmosphere along with great prices. Staff was very friendly,accommodating, and would do anything to meet your needs and expectations. Very happy with my purchase and would absolutely do business with them again in the future!


Monday, September 15, 2014

Was directed to this dealership thru my insurance co. Experience started with 1st phone contact with Jena and everyone thereafter was equally as friendly and competent. Thanks to all. I love my car.


Friday, September 12, 2014

Very friendly and easy to talk with staff made for a positive experience. Would recommend to family and friends in the market for a car.


Tuesday, September 9, 2014

Excellent experience. Very easy to work with. Researched online. When I arrived the vehicle was out front and ready for the rest drive. Third vehicle purchased here.

Sunday, September 7, 2014

Stephanie is a great person to work with. She has amazing customer service and is very personable. No pressure just honest and professional. I had a great experience and love my car I purchased. I'm really happy and will recommend friends to go to Jaffarian!!

a. desilva

Friday, September 5, 2013

I would recommend a friend or family member to sales associate, Carl Rogers. He made the experience of buying a car very easy. Carl was was very prompt with communications VIA text, in dealings with dropping off my trade-in and picking up my old license plate, etc. Carl was phenomenal!

Thursday, September 4, 2014

I appreciated the warm welcome, the honest customer relationship and the sincere interest taken in helping us find what we needed. A sense of humor helped. Thank you.


Thursday, September 4, 2014

Alex was great, he even showed my antsy daughter some attention, which eased my anxiety! He was helpful and upfront and helped me work through my list of wants to find a car in my budget. Eric, while helpful, was not as friendly and caring towards us but he still got the job done.


Monday, September 1, 2014

Everything went super smooth. I was able to get the exact vehicle I was looking for and they helped me save money doing do! I wouldn't shop anywhere else for a car!

d. prisco

Saturday, August 30, 2014

I went in to the dealership because I needed to lower my payments due to a divorce. The couldn't have been more helpful and caring. Josh was my salesman and he was professional, incredibly understanding and helpful. Sarkis is the reason that I went to Jaffarian. I have purchased from Jaffarian before and always dealt with Sarkis. I honestly trust him and he was very caring and understanding to me. I would recommend Jaffarian, and do, to anyone that will listen.

p. cleaver

Friday, August 29, 2014

Gary was very helpful and respectful and really listened to me and what I wanted. I was also surprised to learn there was a $500 rebate with my purchase. It was a great experience and Gary was great to work with, and was very professional.

M. Cormier

Tuesday, August 26, 2014

Joshua was very patient and explained car features well. He was attentive and took his time and no rushing. Wait time was kept to a minimum. Impressive performance and persevering.

Friday, August 22, 2014

Trevor was terrific to work with. This is the second car we have gotten from Jaffarian and both times we have walked away pleased. This is the first car we have leased and the advantages and disadvatanges were all put on the table. There was no pressure to buy and they were willing to negotiate a fair price. All the paperwork to get the car registered and on the road was handled quickly and smoothly by Eric. Thank you!


Thursday, August 21, 2014

I would be more then happy to pass your name and your business name to all my friends and family, you all went above with the great service.


Tuesday, August 19, 2014

Josh and the rest of the dealership were great to work with. The price was excellent. I appreciated the low pressure approach in the discussions. Their willingness to match any other deal was what ultimately led to my purchasing the auto from Jaffarian.

Kurt A.

Friday, August 15, 2014

Lou was exceptionally professional. He helped me pick out the best car for my needs. I will refer friends and family to see him, as he was able to beat other dealers prices.


Thursday, August 14, 2014

Everything was excellent. Xavier was knowledgable of the cars he was selling. He was very personable and professional. We will continue to do business with this dealership based on the experience we had


Monday, August 11, 2014

We felt very comfortable working with the sales person. He was friendly and extremely helpful during the entire process. We will be back next time.


Tuesday, August 5, 2014

Dale has treated our family in a courteous, professional and empathetic manner through scheduled services and sudden emergency repairs. He understands the importance of timely repairs when a family vehicle is "on the fritz". He has done his very best to help us receive timely service when we needed it on several occasions. He and his service team are the reason we have bought three cars from Jaffarian. They treat us professionally and with dignity.


Monday, August 4, 2014

Gary Simard was terrific! I had very specific needs, which were harder to source. He worked with me via text and was extremely responsive, saving me valuable time. When it became too difficult to source my original request, we entertained other options and they came through, even matching our previously discussed pricing.
Delivery was thorough and efficient. Could not be happier! Even had an impromptu but relaxed conversation with Mr. Jaffarian. Felt appreciated and not taken advantage of. Highly recommend!


Wednesday, July 30, 2014

fast, met all expectations. I did not expect that I would get a new car the day I walked in to the dealer ship. I am very pleased.

Stephen H.

Tuesday, July 29, 2014

I got the car I wanted for the price I wanted. I am very happy with the whole experience and would recommend working with this dealership.


Sunday, July 27, 2014

Thank you to our sales person Jon Mazza and staff for making the process of getting our new car comfortable and easy. We appreciated the staff's knowledge and excellent customer service.


Saturday, July 26, 2014

I was impressed how smoothly everything went. Gary was able to find the car I was looking for in short order. He explained the process each step of the way. I wouldn't hesitate to recommend Jaffarian to friends and family!!


Saturday, July 19, 2014

Gary found me exactly what I was looking for at a great price. Friendly, knowledgeable staff made the buying process easy. A very comfortable buying experience.

C. Chase

Wednesday, July 16

Joshua was great, he even got the vehicle we purchased ready a day ahead of schedule for us to pick-up.
Thank you very much!


Tuesday, July 15, 2014

From the moment I walked in the door and was greated by Frank, I had a very pleasant experience. Frank listened to my needs and wants and was able to find the perfect car for me. Face to Face with owner, Gary Jaffarian provided consistent committment to patient loyalty. Great support from Jim Carvin in finace dept. as well working to get the best price I could for my new car. Quick and easy financing with Harley finished up the whole experience to be an enjoyable one. I was able to drive out in my new car and tell all of my friends and family what a great experience I had. THANK YOU!


Friday, July 11, 2014

Professional staff, very attentive, did not feel pressured. Both Carl and Jim understood which car I wanted and worked with me to finalize the deal. I recommend this dealership.


Thursday, July 10, 2014

Reviews are a funny thing since each person has a different view on what's important to them but if your looking for a quality used car for a good price with no pressure you have found the right place. I would send my mother here to buy her next car!


Wednesday, July 9, 2014

Everyone I dealt with was really great! I spoke with both Sarkis & Louis on the phone before I went in & bought my car the first time I actually went looking & test drove. It was an easy, pain-free experience and I love the car. Thanks!


Sunday, July 6, 2014

I knew which vehicle, color, and options I wanted and Louis and his team tracked it down much faster than I expected. I ran into some complications with my bank but Louis helped me navigate through this. I was impressed by everyone's professionalism and positive attitude. Compared to other dealerships I have worked with in the past, the team at Jaffarian stands out for exceptional customer service.


Monday, June 30, 2014

There was no high pressure in the price negotiation process. Based on comparisons we felt we got a good price. Josh spent a lot of time going over the car at pick- up & was great. Both he and Sarkis seemed to really care that we were satisfied customers. Will recommend to our daughter for her upcoming purchase.


Sunday, June 29, 2014

I had a very easy and enjoyable experience while visiting and Leasing my new car. I found Gary Simard to be very knowledgeable and professional and kind.

Juanita B.

Wednesday, June 18, 2014

We went to 3 dealerships. First your dealership greeted us at the door with a big smile. Our salesman Louis Monteforte told us he has 5 years of experience and we could see that but what we got at Jaffarian's was the best price. We paid just what we wanted to pay. The other dealerships were not even close to your price.


Brought my Volvo in for service & had the pleasure of working with Gavin Jaffarian. He was very responsive and knew what he was talking about! I felt comfortable having a big service job done here, it being my first time visiting the dealership, because of him.
My husband and i also looked at the New Highlander when we came to pick up my car and worked with Carl. What an intelligent guy!! He sure knew what he was talking about too!
Great staff, friendly and knowledgable. I will recommend to anyone who needs service or a new car!


Wednesday, June 11, 2014

Jaffarian toyota's staff was extremely friendly and helpful. Gary Simard was very helpful in working with me to find the car I want and give it to me for the best price...Sarkis the sale manager made sure I got what I wanted also...when my car came in Gary walked me through all the bells and whistles and continues to answer questions for me. I had an excellent experience at Jaffarian's.


Tuesday, June 10, 2014

Excellent lease terms and fair value for the trade made this a great experience for me.
No pressure to make a quick decision and the ability to test drive different models understanding mechanical aspects of the car.
Long term knowledge of the brand and its market evolution also very helpful to appreciate the new models.
All sales people were polite and knowledgeable.
Physical plant of the dealership is most attractive.


Saturday, May 31, 2014

The Jaffarian dealership was easy to work with, super friendly, and a very pleasant experience. They have excellent customer service and i felt very important during the whole process. I am thrilled with my purchase and to keep it for years to come. I would certainly go back to Jaffarian for any other purchases

Michael J.

Thursday, May 29, 2014

Fantastic customer service, provided coloring books/crayons to my 5 y/o to keep him happy during the buying process. These folks worked hard and stayed late to get me in the vehicle I wanted!!

Rob B.

Thursday, May 29, 2014

Dealing with these three gentlemen while purchasing my 2015 S80 Volvo was a pleasure. They were extremely knowledgeable, professional, and polite. I would recommend them highly to my friends, co-workers and family.


Wednesday, May 28, 2014

I was very satisfied with the service. I was notified about all changes and received great customer service. Overall very pleased with both service and my new vehicle.


Monday, May 12, 2014

Often buying/looking for a new vehicle can be associated with a lot of mixed feelings especially negative when thinking about the process. i.e. overwhelmed, fear, worry etc. However, my experience with purchasing my vehicle was quite different than I expected. I found people at Jaffarians to be very personable and attuned to what I was looking for, both type of vehicle and cost. Overall, great experience and I am very happy with my vehicle.


Monday, May 12, 2014

Having just purchased a pre-owned Volvo at Jaffarian's, I wanted to say that it was a very positive experience. The sales rep, Louis, was friendly and spent adequate time answering my questions and reviewing information on the vehicle that I chose. He actually pulled up reviews of that vehicle on his desk computer and gave me plenty of time and privacy to discuss them with my husband. I didn't feel pressured to buy that vehicle or that day, but Louis was able to get the vehicle for me at the price that I wanted. Overall, it was a comfortable and pleasant experience. Let's hope that the vehicle is as good as it seems and that service is as good as sales!

Linda T.

Sunday, May 11, 2014

We are repeat customers at Jaffarian and return because of the friendly atmosphere and the fact that we do not feel pressured by salespeople when purchasing a new vehicle. Sales people are very knowledgeable and helpful.


Friday, May 2, 2014

In my 40 years in purchasing vehicles, this was by far the best and easiest experience! From the internet sales manager to the sales and finance persons, everyone was friendly and professional. They met all my needs and more to gain my sale. I would buy from Jaffarian again for sure!

Kenny W.

Thursday, May 1, 2014

It was Jena that drew me in to the dealership with her friendly, knowledgeable and professional phone manners. Louis certainly went out of his way to make sure I got the car I wanted. Harley is a business gem at Jaffarian, very professional and pleasant to work with. I greatly thank everyone for their efforts in helping me get my car. 

Susan S.

Tuesday, April 29, 2014

I have purchase well over 10 brand new vehicles in my life time. By far my experience at Jaffarin's has been the best!! I would recommend this dealership and Gary Simard to my family and friends with no hesitation. Gary Simard made buying a new car an actual pleasure. The dealership its self is clean, neat, modern and very comfortable. Gary Jaffarian is a really nice guy too! Thanks again guys!! Keep up the good work! I will be back!

Cheryl C.

Sunday, April 27, 2014

All of the people we dealt with were more than helpful, friendly and pleasant. I am extremely happy with my vehicle and look forward to having my service needs taken care of at Jaffarian. Thank you all

Regina C.

Wednesday, April 23, 2014

This is the second time I purchased a vehicle from Jaffarian Volvo and each time I received friendly and proffessional service from everyone involved in the purchase process. Thank you John Mazza for doing your best to answer all my questions.


Sunday, April 6, 2014

I visited 5 Dealers and chose yours after talking to Frank during my first visit....Frank was very good, we talked about what I was looking for and was not pushy at all. When I explained I was not making a deal today, he stood by and kept answering questions. So when it came time to make a decision it was easy. Working with the group I had was also a pleasure and went smooth...

Thank you for the experience


Monday, March 17, 2014

On this topic, I have to thank Jaffarian Volvo for straightening TWO rims, providing proper alignment, a loaner vehicle for 2.5 days, a reasonable estimate AND coming in $200 below the estimate faster than originally promised! I have to "thank" the states of NY and NJ for the horrible roads from this winter. These are the just the beginning of reasons that I travel back to Haverhill from Marblehead for service on my awesome C70!

Thursday, March 13, 2014

You should know that the Volvo Service Dept. has over the years treated my wife and I with absolute courtesy and genuine politeness.  We have a 2001 S60 with only 48,000 miles.  Two reasons that it is so good is:  1- It's a Volvo and 2 - Your service department has always taken care of it.

Today my wife was on the highway and the check engine light came on.  She went to the service department and Renee made her feel so relaxed and good.  My wife was very stressed about the issue, but left there feeling really good.  I spoke to Gavin later and told him and asked for your e mail so I could let you know.

So with that, Thank you and your service team for the excellence they have always had.

John A.
Andover, Ma

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