Monday, December 15, 2014
This was a last-minute purchase I was truly dreading. It turned out extremely rewarding. Jon was extremely helpful, polite and knowledgeable at every step.
Monday, December 15, 2014
What a great experience it was working recently with Gary Simard and the entire Jaffarian team. Honest, up-front answers to my questions, very flexible and a great deal. Would highly recommend Gary & co. to my friends.
Wednesday, December 10, 2014
I felt like my current vehicle was going to let my family down, so I decided to purchase a quality vehicle from a local dealership. Jaffarian expedited this service without a hitch, in less than 24 hours.
Thursday, December 10, 2014
Thank you for the best car buying experience I have ever had! From the initial contact with your dealership to the last moment before I drove off in my new car, everyone was more than happy to help with all of my needs while ensuring I was comfortable and always welcome back to the dealer for any assistance in the future. My salesman, Justin, was very accommodating, and even put the big red bow on my new car so that I could take a couple of photos! It was a great feeling to see that pretty bow on my car and an experience I will never forget! Thank you Justin!!
I am very happy to be a part of the Jaffarian fan club, and look forward to seeing everyone again in the future!
Thursday, December 4, 2014
This was our first experience with Jaffarian and it was very positive. Josh Shepard was great, not pushy at all, followed up on things and was very patient. He really took the time to teach us the features of the car and really seemed to care. Harley was also very patient and good at explaining the options of financing. It was a great experience all around and I would recommend Josh and the dealership to friends.
Thursday, December 4, 2014
This is the third lease I have had with Jaffarian. Louis Montefore has been our salesman for all three and I could not be more pleased with him and the service that I have always received. Louis got me the exact car that I wanted and at a price that I was thrilled with.
Thursday, December 4, 2014
Great family owned business! That works with you on making your car buying experience exciting and comfortable. I would highly recommend shopping at jaffarians where you will get the best service and price.
Wednesday, December 3, 2014
All I had to do to buy my dream car was walk in. The rest was up to Gary and boy did he work hard to get me exactly what I wanted. They fill out all the paperwork for you and make sure you understand exactly what is happening. Harley in finance was great too. He made recommendations on products and was honest about what I really needed and didn't need based on miles and years I planned to own my dream car and he has the best hair I've ever seen.
Saturday, November 29, 2014
I was nervous about getting my first lease, but as soon as I walked through the door at Jaffarian the nerves went away because I was immediately welcomed and felt comfortable. They worked with me to get me the car I wanted for the payments I wanted. What I was most impressed by was that they did EVERYTHING (registration, inspection, insurance) all in their facility. I left there with an awesome car, no unanswered questions, and feeling great about my experience. Absolutely, 100% recommend Jaffarian and would go back in a heartbeat.
Friday, November 28, 2014
Had a really great experience working with Jon Mazza. He honored the true car price we brought to him without any hesitation. Their prices were the most competitive and affordable in the area. Any question or request we had, Jon did a fantastic job at addressing those issues. He's a great person to work with and all the other folks at Jaffarian ensured I would come away with a solid choice for a car. Would highly recommend the dealership and having Jon as your salesman as he has a wealth of knowledge and very helpful.
Wednesday, November 26, 2014
I looked online on a Friday, found a car I liked. Went in for test drive and pricing negotiation on Saturday. Signed paperwork on Sunday. Had my new car on Monday!!! What a pleasant group of people working at Jaffarian. They were so easy & helpful to work with. I appreciated the laid-back, pressure-free sales approach of my salesperson, Xavier. His manager Jim was also great to work with when it came to pricing. I am loving my new, pre-owned Volvo. It was a great experience and I will recommend Jaffarian to friends for sure.
Monday, November 24, 2014
This is the first time I have purchased an automobile and walked out knowing I got a good deal on the car. Gary Simard is first rate and I would recommend everyone to work with him. He was accommodating, patient, understanding, and knowledgeable. They didn't have the car I wanted on the lot and he kept me up to date over the two weeks we waited for him and the swap manager to find what we were looking for. He didn't push me or rush me. Most importantly, I received a fair trade for my 11 year old car and a great price for my new one. Even financing was a breeze with over 10 banks that they work with. A vastly different experience than the last one I had 11 years ago from the same dealership. Give them a try! If I had the money, I'd get another one from them.
Wednesday, November 19, 2014
For us, the beyond-the-call moment was when Frank rescued our beloved folder of music CDs from the vehicle we traded to get our new one. This is on top of gracious, patient and friendly service during all phases of our visit to the dealership.
Monday, November 17, 2014
Everyone was friendly and helpful in making our first new car purchase. When we left the dealership without our antenna (they had taken it off to clean it) Trevor made sure it was easy to pick up when we got our inspection a few days later. Thank you! We're very happy with our new car!
Sunday, November 9, 2014
I was pleased with my experience at Jaffarian. All of employees were very helpful. Joshua Shepard is the best sale service. he was very accommodating and patient.
Monday, November 3, 2014
My new car buying experience last week with Frank was excellent. I found Frank to be quick, sincere, and personable. It was a good experience.
Monday, November 3, 2014
I was very pleased with my experience at Jaffarian. All of the employees were very helpful and polite. Louis and Jim were both very accommodating and patient.
Monday, November 3, 2014
From our first interaction to the last with the staff at Jafferian we were very pleased with the professionalism and teams ability to connect with with out the "typical" pressures of a sales team. Outstanding job completing our sale Stephanie! The whole team at Jaffarian worked diligently to meet and exceed our expectations. Thanks again Stephanie Ringland.
Sunday, November 2, 2014
This is my second car purchase from Jaffarian. I had a warm and friendly greeting by Frank, told him what I wanted to do and he went to work on it right away. In no time at all, we had a fair and equitable deal worked out. Frank was knowledgeable, courteous, friendly and professional in his dealings with me. Will go back to Jaffarian for my next car purchase. Harley was equally easy to work with.
Saturday, November 1, 2014
Stephanie is young, full of ambition and wants to help the customers. We were very pleased and we will probably be bringing some more customers.
Friday, October 31, 2014
I can't not say enough about the fantastic experience I had at Jaffarian. From Frank Harrison my sales guy, Jon Russo and right on up through to Harley in finance. They worked with me without the usual antagonistic attitude most dealerships have and like I had received at a local Nissan dealership the day before. Everyone here is polite, professional and helped me get into my dream car with a good payment and interest rate.
Thursday, October 30, 2014
Stephanie was kind and understanding. She was pleasant and explained the use of my car without hurrying and with patients. She called several times to keep me posted on the progress of getting my car delivered.
Tuesday, October 28, 2014
My sales rep, Louis, was friendly and low pressure. He delivered everything he promised me in an efficient and professional manner. The finance person who assisted me, Harley, was also very thorough and professional. I would recommend Jaffarian to my friends and family.
Sunday, October 26, 2014
I would like to thank Gary Simard for great service throughout the process of leasing a new Volvo. He is very approachable and makes himself available to answer any and all questions that come up! He was friendly, knowledgable, and helpful. I will recommend him to all friends and family who are looking to purchase a Volvo!
Tuesday, October 21, 2014
Nothing but the best from Jaffarian for the second time, we are glad we went back. Nice to see Jim Carven again, he and Louis Monteforte did a great job getting us what we wanted at a great price. Harley in finance was great, everything went as well as it did on our first purchase. Guys are great, thanks.
Wednesday, October 15, 2014
Great customer service experience at Jaffarian. Louis was extremely helpful and knowledgeable with regard to the vehicles that we test drove. Very easy price negotiation. Very professional dealership. Easy car buying experience.
Tuesday, October 7, 2014
Great experience getting a lease with Josh - he listened to us and our needs and we were in and out of there in no time!
Saturday, October 4, 2014
Everything was really great, thank you for making it is so quick and easy. Everyone was very helpful, salesman & sales manager very nice. Thank you!
Friday, October 3, 2014
I've been doing business with this company since 2009. This is my 3rd purchase from Jaffarian Volvo. I always leave feeling satisfied and well accommodated. All questions and requests answered well and fulfilled to the best of their ability. Josh was courteous, friendly, very approachable and attentive. Even after the sale was finalized, he was still on deck answering my questions and making sure everything needed is in order. It was really a pleasant and comfortable over-all experience. Even my wife agrees!
Thursday, October 2, 2014
Stephanie was just a great and professional to work with. Any concerns I HAD SHE HANDLED IMMEDIATELY. She handled herself very professionally Great experience.
Wednesday, October 1, 2014
It was better than expected. I haven't bought a car for a while. The service was excellent and Joshua answer all my question. The test drive was awesome. You felt like you are welcomed their and they are willing to work for you.
Thursday, September 25, 2014
Tuesday, September 23, 2014
With all the issues I have had to deal with, I have never experienced such a pleasurable, understanding, kind and compassionate team as what you have at the Volvo service department. I'm looking for a Volvo XC90 next so I might be stopping by soon in the sales department KNOWING that it will be the best experience ever. Thank you for everything!
Wednesday, September 17, 2014
Overall great experience with this dealership! Good atmosphere along with great prices. Staff was very friendly,accommodating, and would do anything to meet your needs and expectations. Very happy with my purchase and would absolutely do business with them again in the future!
Monday, September 15, 2014
Was directed to this dealership thru my insurance co. Experience started with 1st phone contact with Jena and everyone thereafter was equally as friendly and competent. Thanks to all. I love my car.
Friday, September 12, 2014
Very friendly and easy to talk with staff made for a positive experience. Would recommend to family and friends in the market for a car.
Tuesday, September 9, 2014
Excellent experience. Very easy to work with. Researched online. When I arrived the vehicle was out front and ready for the rest drive. Third vehicle purchased here.
Sunday, September 7, 2014
Stephanie is a great person to work with. She has amazing customer service and is very personable. No pressure just honest and professional. I had a great experience and love my car I purchased. I'm really happy and will recommend friends to go to Jaffarian!!
Friday, September 5, 2013
I would recommend a friend or family member to sales associate, Carl Rogers. He made the experience of buying a car very easy. Carl was was very prompt with communications VIA text, in dealings with dropping off my trade-in and picking up my old license plate, etc. Carl was phenomenal!
Thursday, September 4, 2014
I appreciated the warm welcome, the honest customer relationship and the sincere interest taken in helping us find what we needed. A sense of humor helped. Thank you.
Thursday, September 4, 2014
Alex was great, he even showed my antsy daughter some attention, which eased my anxiety! He was helpful and upfront and helped me work through my list of wants to find a car in my budget. Eric, while helpful, was not as friendly and caring towards us but he still got the job done.
Monday, September 1, 2014
Everything went super smooth. I was able to get the exact vehicle I was looking for and they helped me save money doing do! I wouldn't shop anywhere else for a car!
Saturday, August 30, 2014
I went in to the dealership because I needed to lower my payments due to a divorce. The couldn't have been more helpful and caring. Josh was my salesman and he was professional, incredibly understanding and helpful. Sarkis is the reason that I went to Jaffarian. I have purchased from Jaffarian before and always dealt with Sarkis. I honestly trust him and he was very caring and understanding to me. I would recommend Jaffarian, and do, to anyone that will listen.
Friday, August 29, 2014
Gary was very helpful and respectful and really listened to me and what I wanted. I was also surprised to learn there was a $500 rebate with my purchase. It was a great experience and Gary was great to work with, and was very professional.
Tuesday, August 26, 2014
Joshua was very patient and explained car features well. He was attentive and took his time and no rushing. Wait time was kept to a minimum. Impressive performance and persevering.
Friday, August 22, 2014
Trevor was terrific to work with. This is the second car we have gotten from Jaffarian and both times we have walked away pleased. This is the first car we have leased and the advantages and disadvatanges were all put on the table. There was no pressure to buy and they were willing to negotiate a fair price. All the paperwork to get the car registered and on the road was handled quickly and smoothly by Eric. Thank you!
Thursday, August 21, 2014
I would be more then happy to pass your name and your business name to all my friends and family, you all went above with the great service.
Tuesday, August 19, 2014
Josh and the rest of the dealership were great to work with. The price was excellent. I appreciated the low pressure approach in the discussions. Their willingness to match any other deal was what ultimately led to my purchasing the auto from Jaffarian.
Friday, August 15, 2014
Lou was exceptionally professional. He helped me pick out the best car for my needs. I will refer friends and family to see him, as he was able to beat other dealers prices.
Thursday, August 14, 2014
Everything was excellent. Xavier was knowledgable of the cars he was selling. He was very personable and professional. We will continue to do business with this dealership based on the experience we had
Monday, August 11, 2014
We felt very comfortable working with the sales person. He was friendly and extremely helpful during the entire process. We will be back next time.
Tuesday, August 5, 2014
Dale has treated our family in a courteous, professional and empathetic manner through scheduled services and sudden emergency repairs. He understands the importance of timely repairs when a family vehicle is "on the fritz". He has done his very best to help us receive timely service when we needed it on several occasions. He and his service team are the reason we have bought three cars from Jaffarian. They treat us professionally and with dignity.
Monday, August 4, 2014
Gary Simard was terrific! I had very specific needs, which were harder to source. He worked with me via text and was extremely responsive, saving me valuable time. When it became too difficult to source my original request, we entertained other options and they came through, even matching our previously discussed pricing.
Delivery was thorough and efficient. Could not be happier! Even had an impromptu but relaxed conversation with Mr. Jaffarian. Felt appreciated and not taken advantage of. Highly recommend!
Wednesday, July 30, 2014
fast, met all expectations. I did not expect that I would get a new car the day I walked in to the dealer ship. I am very pleased.
Tuesday, July 29, 2014
I got the car I wanted for the price I wanted. I am very happy with the whole experience and would recommend working with this dealership.
Sunday, July 27, 2014
Thank you to our sales person Jon Mazza and staff for making the process of getting our new car comfortable and easy. We appreciated the staff's knowledge and excellent customer service.
Saturday, July 26, 2014
I was impressed how smoothly everything went. Gary was able to find the car I was looking for in short order. He explained the process each step of the way. I wouldn't hesitate to recommend Jaffarian to friends and family!!
Saturday, July 19, 2014
Gary found me exactly what I was looking for at a great price. Friendly, knowledgeable staff made the buying process easy. A very comfortable buying experience.
Wednesday, July 16
Joshua was great, he even got the vehicle we purchased ready a day ahead of schedule for us to pick-up.
Thank you very much!
Tuesday, July 15, 2014
From the moment I walked in the door and was greated by Frank, I had a very pleasant experience. Frank listened to my needs and wants and was able to find the perfect car for me. Face to Face with owner, Gary Jaffarian provided consistent committment to patient loyalty. Great support from Jim Carvin in finace dept. as well working to get the best price I could for my new car. Quick and easy financing with Harley finished up the whole experience to be an enjoyable one. I was able to drive out in my new car and tell all of my friends and family what a great experience I had. THANK YOU!
Friday, July 11, 2014
Professional staff, very attentive, did not feel pressured. Both Carl and Jim understood which car I wanted and worked with me to finalize the deal. I recommend this dealership.
Thursday, July 10, 2014
Reviews are a funny thing since each person has a different view on what's important to them but if your looking for a quality used car for a good price with no pressure you have found the right place. I would send my mother here to buy her next car!
Wednesday, July 9, 2014
Everyone I dealt with was really great! I spoke with both Sarkis & Louis on the phone before I went in & bought my car the first time I actually went looking & test drove. It was an easy, pain-free experience and I love the car. Thanks!
Sunday, July 6, 2014
I knew which vehicle, color, and options I wanted and Louis and his team tracked it down much faster than I expected. I ran into some complications with my bank but Louis helped me navigate through this. I was impressed by everyone's professionalism and positive attitude. Compared to other dealerships I have worked with in the past, the team at Jaffarian stands out for exceptional customer service.
Monday, June 30, 2014
There was no high pressure in the price negotiation process. Based on comparisons we felt we got a good price. Josh spent a lot of time going over the car at pick- up & was great. Both he and Sarkis seemed to really care that we were satisfied customers. Will recommend to our daughter for her upcoming purchase.
Sunday, June 29, 2014
I had a very easy and enjoyable experience while visiting and Leasing my new car. I found Gary Simard to be very knowledgeable and professional and kind.
Wednesday, June 18, 2014
We went to 3 dealerships. First your dealership greeted us at the door with a big smile. Our salesman Louis Monteforte told us he has 5 years of experience and we could see that but what we got at Jaffarian's was the best price. We paid just what we wanted to pay. The other dealerships were not even close to your price.
Brought my Volvo in for service & had the pleasure of working with Gavin Jaffarian. He was very responsive and knew what he was talking about! I felt comfortable having a big service job done here, it being my first time visiting the dealership, because of him.
My husband and i also looked at the New Highlander when we came to pick up my car and worked with Carl. What an intelligent guy!! He sure knew what he was talking about too!
Great staff, friendly and knowledgable. I will recommend to anyone who needs service or a new car!
Wednesday, June 11, 2014
Jaffarian toyota's staff was extremely friendly and helpful. Gary Simard was very helpful in working with me to find the car I want and give it to me for the best price...Sarkis the sale manager made sure I got what I wanted also...when my car came in Gary walked me through all the bells and whistles and continues to answer questions for me. I had an excellent experience at Jaffarian's.
Tuesday, June 10, 2014
Excellent lease terms and fair value for the trade made this a great experience for me.
No pressure to make a quick decision and the ability to test drive different models understanding mechanical aspects of the car.
Long term knowledge of the brand and its market evolution also very helpful to appreciate the new models.
All sales people were polite and knowledgeable.
Physical plant of the dealership is most attractive.
Saturday, May 31, 2014
The Jaffarian dealership was easy to work with, super friendly, and a very pleasant experience. They have excellent customer service and i felt very important during the whole process. I am thrilled with my purchase and to keep it for years to come. I would certainly go back to Jaffarian for any other purchases
Thursday, May 29, 2014
Fantastic customer service, provided coloring books/crayons to my 5 y/o to keep him happy during the buying process. These folks worked hard and stayed late to get me in the vehicle I wanted!!
Thursday, May 29, 2014
Dealing with these three gentlemen while purchasing my 2015 S80 Volvo was a pleasure. They were extremely knowledgeable, professional, and polite. I would recommend them highly to my friends, co-workers and family.
Wednesday, May 28, 2014
I was very satisfied with the service. I was notified about all changes and received great customer service. Overall very pleased with both service and my new vehicle.
Monday, May 12, 2014
Often buying/looking for a new vehicle can be associated with a lot of mixed feelings especially negative when thinking about the process. i.e. overwhelmed, fear, worry etc. However, my experience with purchasing my vehicle was quite different than I expected. I found people at Jaffarians to be very personable and attuned to what I was looking for, both type of vehicle and cost. Overall, great experience and I am very happy with my vehicle.
Monday, May 12, 2014
Having just purchased a pre-owned Volvo at Jaffarian's, I wanted to say that it was a very positive experience. The sales rep, Louis, was friendly and spent adequate time answering my questions and reviewing information on the vehicle that I chose. He actually pulled up reviews of that vehicle on his desk computer and gave me plenty of time and privacy to discuss them with my husband. I didn't feel pressured to buy that vehicle or that day, but Louis was able to get the vehicle for me at the price that I wanted. Overall, it was a comfortable and pleasant experience. Let's hope that the vehicle is as good as it seems and that service is as good as sales!
Sunday, May 11, 2014
We are repeat customers at Jaffarian and return because of the friendly atmosphere and the fact that we do not feel pressured by salespeople when purchasing a new vehicle. Sales people are very knowledgeable and helpful.
Friday, May 2, 2014
In my 40 years in purchasing vehicles, this was by far the best and easiest experience! From the internet sales manager to the sales and finance persons, everyone was friendly and professional. They met all my needs and more to gain my sale. I would buy from Jaffarian again for sure!
Thursday, May 1, 2014
It was Jena that drew me in to the dealership with her friendly, knowledgeable and professional phone manners. Louis certainly went out of his way to make sure I got the car I wanted. Harley is a business gem at Jaffarian, very professional and pleasant to work with. I greatly thank everyone for their efforts in helping me get my car.
Tuesday, April 29, 2014
I have purchase well over 10 brand new vehicles in my life time. By far my experience at Jaffarin's has been the best!! I would recommend this dealership and Gary Simard to my family and friends with no hesitation. Gary Simard made buying a new car an actual pleasure. The dealership its self is clean, neat, modern and very comfortable. Gary Jaffarian is a really nice guy too! Thanks again guys!! Keep up the good work! I will be back!
Sunday, April 27, 2014
All of the people we dealt with were more than helpful, friendly and pleasant. I am extremely happy with my vehicle and look forward to having my service needs taken care of at Jaffarian. Thank you all
Wednesday, April 23, 2014
This is the second time I purchased a vehicle from Jaffarian Volvo and each time I received friendly and proffessional service from everyone involved in the purchase process. Thank you John Mazza for doing your best to answer all my questions.
Sunday, April 6, 2014
I visited 5 Dealers and chose yours after talking to Frank during my first visit....Frank was very good, we talked about what I was looking for and was not pushy at all. When I explained I was not making a deal today, he stood by and kept answering questions. So when it came time to make a decision it was easy. Working with the group I had was also a pleasure and went smooth...
Thank you for the experience
Monday, March 17, 2014
On this topic, I have to
thank Jaffarian Volvo for straightening TWO rims, providing proper alignment, a
loaner vehicle for 2.5 days, a reasonable estimate AND coming in $200 below the
estimate faster than originally promised! I have to "thank" the
states of NY and NJ for the horrible roads from this winter. These are the just
the beginning of reasons that I travel back to Haverhill from Marblehead for
service on my awesome C70!